Limited early access — now open

Your customers
are talking.
Are you hearing
every word?

Listen to your customers + Watch your rivals

Every review your customers leave is a direct signal — what they love, what frustrates them, what keeps them coming back. Review Snipper turns the noise of hundreds of reviews into a clear, prioritised voice for your business. Then, when you want it, see what your competitors’ customers are saying too.

You’re on the list! We’ll be in touch before we launch.
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147 business owners already waiting
New 1-star on your brand
Google Reviews • 4 mins ago
Customer voice report ready
34 new reviews analysed
app.reviewsnipper.com/dashboard
My Brand Voice
Rival Analysis
Sunrise Bakery — Customer Voice
Live
Your rating
4.7
↑ +0.2
Voice sentiment
84%
↑ positive
Issues found
3
● fix these
What your customers keep telling you
Fresh produce
88%
Friendly staff
73%
Card machines
41%
Wait times
27%
What your customers are telling you to fix
1
“Card machine” appears in 6 reviews this month. Fix this friction point before it moves your rating.
2
Saturday wait time complaints are rising. Your customers are telling you they need faster service at weekends.
5
Review platforms
Google, Trustpilot, Yelp, Facebook, G2/Capterra
2
Intelligence views
Your customer voice, plus competitor analysis on demand
24h
Data freshness
Your reviews fetched, analysed and scored every 24 hours
10min
To first insight
See your customer voice dashboard live in under 10 minutes
The complete picture

Listen first. Then look outward.

The most important intelligence starts with your own customers. Before you look at rivals, understand deeply what the people already choosing you are telling you. Then use competitor insight as your second weapon.

Your customer voice

Hear what your customers are really saying

Every review is a direct signal from a real customer. Review Snipper aggregates and analyses all of them — so you get the clear, honest picture of what your business is doing well and what it needs to fix.

Brand health dashboard
Your overall rating trend, sentiment breakdown, and review volume in one clear view. Know at a glance whether your brand is growing stronger or drifting.
Theme & topic analysis
What do customers keep mentioning? Staff, quality, wait times, value? Ranked by frequency across all platforms, so you know exactly what matters most to the people paying you.
Instant negative review alert
The moment a 1-star or 2-star review lands on any platform for your own business, you get an immediate email with the review text and platform. Respond fast, recover the relationship.
Alerts apply to your own brand reviews only — this is about protecting your own reputation, not monitoring rivals.
Recurring friction detection
Negative themes appearing across multiple reviews are flagged and prioritised. Fix issues while they are still recoverable — before they show up in your rating.
Competitor insight

Then see what rivals’ customers are saying

Once you know your own position clearly, look outward. Run a competitor analysis whenever you choose — before a campaign, quarterly review, or whenever you want a market pulse.

Competitor analysis on demand
Run a competitor analysis on your own schedule. Review Snipper fetches and clusters their reviews by theme, so you see exactly where rivals are failing their customers — on your terms.
Rating trajectory tracking
Is a competitor recovering or continuing to slide? Trend data tells you exactly when to press the advantage and when to hold your position and watch.
AI Action Playbook
The AI combines both views — your brand gaps and competitor weaknesses — into a specific, ranked action plan. Not generic advice. Built from your actual data against theirs.
Local competitor radius search
Reviews are location-specific. Search for competitors by name or use your current location coordinates to find nearby rivals. Analyse only businesses you genuinely compete with — not irrelevant results from other cities or regions.
Why it matters

Your customers are already telling you the answers

The information to fix your business, grow your reputation, and win more customers is already there — written in the reviews your customers leave every day. Most businesses never fully hear it.

Scattered across five platforms, buried in volume, with no clear picture of what matters most — the voice of your customers is valuable intelligence that most businesses simply cannot access. Review Snipper changes that.

Your customer voice is scattered and unclear
Reviews are spread across Google, Trustpilot, Yelp and more. You see a star rating but miss the pattern — the recurring praise to amplify, the friction points quietly costing you reviews every week.
Negative reviews damage you before you respond
A 1-star review can sit live for days before you notice it. By then it has already influenced potential customers. Instant alerts let you respond in minutes — often turning a complaint into a resolved 4-star.
Competitor intelligence is an untapped advantage
Your rivals’ customers are also leaving public reviews exposing exactly where those businesses are failing. Most owners never read them. Every one is an opportunity to step into a gap your competitors are leaving open.
Full feature set

Listen in. Then look out.

Three tools to hear your own customers clearly. Three to understand your rivals. Together they give you the complete picture — at a price point built for SMBs.

Customer Voice

Hear your own customers

Deep insight into what your customers actually experience and say — good, bad, and fixable.

Brand health dashboard
Rating trend, sentiment split, review volume, and platform breakdown in one view. Know whether your brand is on the right trajectory and which platforms are performing for you.
Theme & sentiment analysis
The topics your customers keep raising, ranked by frequency, split positive and negative. Know exactly what they praise consistently — and what they keep finding frustrating, so you fix it.
Instant negative alert — your brand only
The moment a 1-star or 2-star review lands on any connected platform for your own business, you receive an immediate email. Respond fast and recover the relationship before it influences anyone else.
Competitor Intelligence

Then look at your rivals

Run competitor analysis on your own schedule. See their weaknesses, track their direction, and act on it.

Competitor analysis on demand
Run a competitor review analysis whenever you want — weekly, monthly, or before a key campaign. All reviews fetched via official APIs, clustered by theme, and ranked by weakness frequency.
Rating trajectory tracking
Historical snapshots show whether a competitor is recovering, plateauing, or declining. Know exactly when to press the advantage and when to observe from a distance.
AI Action Playbook
The AI combines both lenses — your brand’s friction points and rivals’ weaknesses — into a specific, ranked action plan. Not generic advice. Built from your data against theirs, every time.
How it works

From sign-up to clear customer insight in under 10 minutes

1
Add your business
Search by business name or use your location to find your listing. Select your business and we immediately begin fetching all your reviews across connected platforms to build your customer voice baseline.
2
Hear your customers clearly
Your reviews are scored, themed, and visualised within minutes. You see what is working, what needs attention, and receive instant alerts the moment any new negative review lands on your brand.
3
Run competitor analysis
Search for rivals by name or find nearby competitors using your location coordinates. Run their analysis on your own schedule via official APIs — no scraping, no grey areas, whenever you choose.
4
Act on your playbook
The AI Playbook combines both views into a ranked action plan — fix what your customers are flagging, exploit the gaps your rivals are leaving open. Specific and ready to act on now.
Early tester stories

What early users are saying

Customer voice

“I had no idea ‘long queue on Saturdays’ was in 11 reviews until Review Snipper surfaced it. We added one person at weekends. Our rating went from 4.2 to 4.6 in six weeks. My customers were telling me the answer the whole time.”

TC
Tom C.
Owner, independent coffee shop
Hospitality • Starter Plan
Competitor insight

“I ran a competitor analysis and noticed our main rival had a cluster of 1-star reviews all mentioning the same thing — customers waiting days for a reply to basic queries. We made our 2-hour response promise central to our next campaign. It resonated immediately.”

SC
Sarah C.
Founder, online homeware brand
E-commerce • SMB Pro
Both views

“The customer voice dashboard showed me things I was underselling in my marketing — genuine strengths I had missed. Then the competitor view showed me a gap I had no idea was sitting there. I use both every week.”

PK
Priya K.
Director, digital marketing agency
Agency • Agency Plan
Pricing

Start free. Scale as you grow.

14-day Pro trial on every paid plan. No credit card required to start.

Free
£0
forever
  • Google + Trustpilot
  • Customer voice dashboard
  • 1 competitor analysis/month
  • CSV export (branded)
  • Negative alerts
  • AI Playbook
Starter
£29
per month
  • 4 platforms
  • Full customer voice suite
  • 5 competitors
  • Weekly brand analysis
  • Negative alerts — own brand
  • AI Playbook
Most popular
SMB Pro
£79
per month
  • All 6 platforms
  • Full customer voice suite
  • 10 competitors
  • Full AI Playbook
  • Negative alerts — own brand
  • CSV + PDF reports
Coming Soon
Agency
£149
per month — launching soon
Built for digital agencies managing multiple client brands. Each brand gets its own dashboard, reviews, analysis, and AI Playbook — all under one login.
Multiple client brands
Full AI Playbook per brand
Branded PDF reports
Negative alerts per brand
Priority support

All prices in GBP • VAT applied where applicable • Cancel anytime • Data retained 30 days after cancellation

Join the waitlist

Your customers are already telling you the answers

Early access members get 3 months at 40% off launch pricing. No spam. Unsubscribe any time.

Hear your customers + Watch your rivals + AI Action Playbook
You’re in! We’ll send your 40% discount code before we go live.

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